Shipping FAQ’s
What are the shipping costs involved?
Free Standard Shipping in the 48 Contiguous states. We will not ship to either Alaska or Hawaii. We do not ship to Canada.
How long before my order arrives?
We will make every effort to ship your order in the fastest possible manner.
Generally, orders are prepared within 24 to 48 hours and shipped within 7-10 business days from the date you placed your order.
Orders placed on a weekend or a public holiday will not begin processing until the next business day.
We are not responsible for delayed delivery due to conditions beyond our control.
I placed my order. What happens next?
We will send you a confirmation e-mail as soon as you place your order. If your item is in stock, it will be shipped within five business days.
As part of the delivery process, we require a contactable telephone number, e-mail address, and mailing address before the item is shipped.
Please make sure to enter the correct phone number, e-mail, and mailing address at checkout.
We cannot be responsible for deliveries to incorrect addresses.
The truck driver will call you to set up delivery, so it is essential for us to have a valid phone number.
Once your order leaves the warehouse, we will e-mail your tracking information. If you do not receive tracking information from us within 48 hours, feel free to contact us at info@goodveer.com
Please note that you will need to sign for your order. We do not ship to PO Boxes.
What if the delivery is damaged?
If you suspect any damage to the product inside the unopened box, please take a picture
Documenting damage to unopened boxes will help us determine if the delivery company is at fault.
If the damage is excessive, refuse the shipment. Do not sign for the LTL delivery without noting damage.
If you find damaged or missing parts after opening the cartons, please notify us within five days and we will work hard to ensure that you send you replacement parts or a brand new product.
The approach for replacing damaged products varies between manufacturers.
Your satisfaction is our number one priority and we are dedicated to doing everything we can to make our delivery process a pleasant experience.
What if I’m unable to receive the delivery or I refuse delivery?
If you’re not home or if you refuse delivery for whatever reason, we will charge a 30% restocking fee along with any added freight charges associated with the returned shipment.
Return FAQ’s
How do I return my order?
Please send us an e-mail at info@goodveer.com with your order number, and we will be happy to assist you.
What if I am dissatisfied with my order?
We live for the joy of seeing our customers satisfied. If, for any reason, you are unhappy with your order, please get in touch with us immediately, and we will do our best to resolve the problem.
What is your Return Policy?
If you're dissatisfied with your order, we're happy to offer an exchange, replacement, or refund within 30 days of your purchase.
Please note that the product must be in original packaging and in a re-sellable condition to be eligible for a refund.
All returns are subject to review and approval.
If you decide to return the product, you will be responsible for the shipping cost as well as a 30% restocking fee, unless the product is damaged or defective upon arrival.
*For Hutch Tents ONLY*
Hutch policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, Hutch can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected by Hutch, they will send you an email to notify you that they have received your returned item. Hutch will also notify you of the approval or rejection of your refund.
What if I want to cancel my order?
If you have placed an order and would like to cancel for whatever reason, please contact us immediately.
We will do our best to cancel the other without cost to you. However, in some cases, this may not be possible.
For instance, if you cancel an order after it has already shipped, you will be responsible for a 30% restocking fee and return shipping.